RETURN AND REFUND POLICY

 

Thank you for shopping with AMB. We truly appreciate your business. Please read our Return and Refund Policy carefully.

 

ELIGIBILITY FOR RETURNS

Please note: AMB bracelets are hand-finished and low-volume items. To qualify for a refund, items must be returned 100% unworn, unaltered, and in their original, salable condition. This includes being free from any signs of adjustment, sizing, scratches, or damage, and the item must be returned in its original packaging with all factory seals and protective plastic still intact (i.e., not peeled off or tampered with). All accessories, gifts with purchase, spring bars, and any other included items must also be returned. All returns must be received in new condition to allow for restocking.

Returns will not be accepted for items that have been worn, used, modified, bent, damaged, stained, mounted, or otherwise altered. Additionally, spring bar items and gift cards are non-returnable. All items must be returned in their original, unused, and undamaged condition, including all factory seals and protective plastic intact, along with all the packaging materials.

 

RETURN PROCESS

- Return requests must be initiated within 14 calendar days of package receipt. Requests submitted after this period will not be eligible for a return or refund. All accessory purchases must also be returned unused and in original condition. Returns initiated outside of the 14-day return period without prior approval from our customer service team will be sent back to the customer with no refund issued.

- Before accepting a return request, our customer service team may require photos of the bracelet and its packaging to verify eligibility under our policy.

- All returned items will be inspected to confirm compliance with our return policy prior to processing refunds. If any packaging materials have been removed or the bracelet has been clearly worn, used, modified, bent, damaged, stained, mounted, or otherwise altered, the product will not be eligible for return. 

- Customers must contact us via the form on Contact Us page with your order number, date of purchase, and the item you wish to return to obtain approval before returning any items.

- You will be notified once your return request is approved, when the item is received, and when your refund has been processed. Please allow up to 3 business days for your return request to be processed.

 

INITIATING A RETURN OR EXCHANGE

- To begin the return process, please log into your account at arrowaybracelets.com or contact our customer service team via the form on Contact Us page.

- Exchanges: We currently do not offer direct exchanges. If you'd like to exchange an item, please return it in its original condition (see our Return Policy for full details) and place a new order for the desired item.

 

FEES AND REFUNDS

- If a return is approved, a restocking fee of $25 will be deducted from your refund. The original shipping fee is non-refundable.

- Should the returned product exhibit any signs of wear or damage that prevent it from being restocked, the refund will not be processed, and the item will be returned to the customer. In such cases, the customer will also be responsible for the shipping costs associated with the return. AMB reserves the right to refuse any return under these circumstances.

- Refunds will be processed back to the original payment method and may take 7-10 business days (or longer, depending on your bank) after issuance. Additional charges incurred by Arroway Modular Bracelets due to the return, such as return shipping fees or customs charges, may also be deducted from the refund amount. 

- In exceptional cases, such as errors on our part or issues with the shipment, we will review each situation individually and may waive the restocking fee at our discretion.

- Arroway™ Modular Bracelets, LLC reserves the right to deny a return if the item(s) do not meet the criteria outlined above.

 

RETURN SHIPPING

- Customers are responsible for purchasing their own return shipping label.

- Arroway Modular Bracelets is not responsible for any lost packages during the return process. In the event that a return package is lost in transit, the responsibility lies with the customer. Therefore, we highly recommend obtaining shipping insurance and using a trackable shipping service for your return package to ensure it reaches us safely. 

- For both domestic and international returns, please note that we do not provide prepaid return labels. All expenses associated with the return shipment are the responsibility of the customer.

 

CUSTOMER SERVICE

- Our customer service team typically responds within 2-3 business days. If you have any questions or concerns, please use the integrated form on this website to initiate contact. Doing so helps to make sure your message get to us, and it doesn't end up being filtered out. Thank you.

- Thank you for your consideration. Your support and your business are greatly appreciated.